Privacy Policy

Last updated: 1 January 2026

Pajak Gadai Heng Lee Sdn Bhd (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit or interact with our website.

By using our website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect and process the following types of information:

a. Personal Information
Information that can identify you, such as:

Name
Email address
Phone number
Any other information you voluntarily provide through contact forms, enquiries, or communications

b. Non-Personal Information
Information that does not directly identify you, such as:

IP address
Browser type
Device information
Pages visited and time spent on the website
Referring website addresses

2. How We Use Your Information

We use the information collected for purposes including:

Responding to enquiries and providing customer support
Processing requests or transactions
Improving our website and services
Sending updates, promotions, or announcements (only if you have opted in)
Ensuring website security and preventing misuse

3. Disclosure of Information

We do not sell, trade, or rent your personal data to third parties. Your information may only be disclosed:

To comply with legal obligations
To protect our rights, safety, and property
To trusted service providers who assist us in operating our website or business, under strict confidentiality agreements

4. Data Protection & Security

We implement reasonable technical and organizational measures to protect your personal data against:

Unauthorized access
Loss
Misuse
Alteration
Disclosure

However, no data transmission over the internet can be guaranteed as 100% secure.

5. Cookies and Tracking Technologies

Our website may use cookies to:

Enhance user experience
Analyze website traffic
Understand visitor behavior

You can choose to disable cookies through your browser settings, but this may affect website functionality.

6. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies separately.

7. Data Retention

We will retain your personal data only for as long as necessary to:

Fulfil the purposes stated in this Privacy Policy
Comply with legal, regulatory, or reporting requirements

8. Your Rights

In accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have the right to:

Access your personal data
Correct or update your personal data
Withdraw consent for data processing (subject to legal or contractual restrictions)

Requests may be made by contacting us using the details below.

9. Changes to This Privacy Policy

We reserve the right to update or amend this Privacy Policy at any time. Changes will be posted on this page and will take effect immediately upon publication.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your personal data is handled, please contact:

Pajak Gadai Heng Lee Sdn Bhd
46, Jalan Tunku Hassan, Bandar Seremban, 70000 Seremban, Negeri Sembilan
(+606) 762 2942
[obfuscate email=”legal@serembanpawnshop.com”]